Testimonials 2018-10-14T16:59:07+00:00

BackBox Customer Testimonials

We love our customers. Our roadmap has always been driven by our customers, and we have always put our customers first. We invest in our customer’s network backup and automation requests to make sure that it will continue to bring added value to all our renewing customers, and our future customers. Customer feedback has been invaluable in building our new values to BackBox, and it is a major reason why BackBox is where it is at today.

Over 500 Companies Automate Their Network Backups with BackBox

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CUSTOMER SUPPORT SATISFACTORY
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FASTER RESPONSE RATE

of the 100 BackBox customers surveyed, 93% rated their experience with our Customer Support team as ‘Excellent’ or Good”.

The currently global industry average for first response time is 25.4 hours, which means our dedicated support team responds 75% faster than the average (6.2 hours).

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TESTIMONIALS

“The ability to verify the success and integrity of each network system backup is a major advantage of using BackBox solutions.”

HEAD OF APPLICATION INFRASTRUCTURE, LEUMI CARD

“BackBox enabled us to perform more effectively and quickly respond to system problems. This significantly differentiated them from the multiple solutions we previously implemented.”

SENIOR IT SECURITY LEADER, PUGET SOUND ENERGY

“Configs of network devices evolve and change. If you don’t have a backup and one of these machines brake, it takes a lot of time to rebuild. BackBox does it for you in minutes, and it integrates with all devices in our environment.”

CONSULTANT, INFORMATION TECHNOLOGY AND SERVICES

“It is a powerful tool. Light weight, but very effective. Makes us our backup job very easy. The dashboard on the landing page is able to drill down which is very good feature.”

SECURITY ENGINEER, T&P SECURITY, COMCAST

“We appreciate the possibility to use authentication template which avoid typing usernames/passwords for each device each time we change the password. If you are looking for a tool where you can backup almost everything, Backbox will be a good choice.”

SEBASTIEN D., IT SECURITY ENGINEER, EBRC - EUROPEAN BUSINESS RELIANCE CENTER

Backbox supports a large number of products that are being run. Not only the Cisco networking equipment, but Check Point firewalls, Cisco Firewalls, FortiGate firewalls, and Cisco Unified Communication software such as Call Manager and UCCE.

The ability to view the backups, meaning that you can pull specific lines of configuration out of an old backup, and use that to revert configuration that has changed, or alternatively as a base template for either replacement or additional devices.

The Backup retention is a useful feature that allows a larger amount of granularity when reverting config changes – If the config has changed a while ago, and only just been picked up, the solution allows us to revert to an older copy, before the config change was made.

The scheduling allows tiers of devices to be backed up on different schedules.”

RICHARD F., SENIOR SECURITY ENGINEER, SECURENET COMMUNICATIONS

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