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BackBox Technical Support Portal
At BackBox we are dedicated to providing you with the best support possible to meet your Enterprise needs including:
Architecture design for BackBox Implementation
Installation and Configuration of BackBox
Collateral and Technical Documentation
Support Services
Backup Customization
New Device Addition
Support Downloads
Supported Versions
Version |
End of Sale |
End of Support |
|---|---|---|
| 3.x | May 2014 | December 2015 |
| 4.0.x | May 2015 | December 2016 |
| 4.5.x | May 2016 | December 2017 |
| 5.x | September 2018 | December 2019 |
| 6.x | June 2022 | December 2022 |
| 6.5.x | June 2022 | December 2023 |
» To log a new support case or to request customization, please log in to our Support Portal or e-mail us: support@backbox.com
BackBox Support Prioritization
Priority Type |
Priority Category |
|---|---|
| Priority 1 | System Down – No Backups Performed, Backup files cannot be retrieved |
| Priority 2 | Operational – Some Backups Failing |
| Priority 3 | Operational – Backups Working, Configuration Problem |
| Priority 4 | Operational – Addition of New Device Type or Updating Existing Backup Types |
BackBox Support Services
Standard |
Silver |
Gold |
Platinum |
|---|---|---|---|
| Priority 1 – Next Business Day | Priority 1 – 4 hours | Priority 1 – 1 hour | Priority 1 – 1 hour |
| Priority 2 – Next Business Day | Priority 2 – Next Business Day | Priority 2 – 4 hours | Priority 2 – 1 hour |
| Priority 3 – Next Business Day | Priority 3 – Next Business Day | Priority 3 – Next Business Day | Priority 3 – 4 hours |
| Priority 4 – Next Business Day | Priority 4 – Next Business Day | Priority 4 – Next Business Day | Priority 4 – Next Business Day |
BackBox Support Contacts
Support Phone |
Support eMail |
Support Portal |
|---|---|---|
| +1-833-BACKBOX (+1-833-222-5269) | support@backbox.com | www.backbox.com/support |