Support 2018-06-21T10:57:14+00:00

BackBox Technical Support Portal

At BackBox we are dedicated to providing you with the best support possible to meet your Enterprise needs including:

  • Architecture design for BackBox Implementation

  • Installation and Configuration of BackBox

  • Collateral and Technical Documentation

  • Support Services

  • Backup Customization

  • New Device Addition

Support Downloads

User Guide
Support Portal

Supported Versions

Version

End of Sale

End of Support

3.x May 2014 December 2015
4.0.x May 2015 December 2016
4.5.x May 2016 December 2017

To log a new support case or to request customization, please log in to our Support Portal or e-mail us: support@backbox.com

BackBox Support Prioritization

Priority Type

Priority Category

Priority 1 System Down – No Backups Performed, Backup files cannot be retrieved
Priority 2 Operational – Some Backups Failing
Priority 3 Operational – Backups Working, Configuration Problem
Priority 4 Operational – Addition of New Device Type or Updating Existing Backup Types

BackBox Support Services

Standard

Silver

Gold

Platinum

Priority 1 – Next Business Day Priority 1 – 4 hours Priority 1 – 1 hour Priority 1 – 1 hour
Priority 2 – Next Business Day Priority 2 – Next Business Day Priority 2 – 4 hours Priority 2 – 1 hour
Priority 3 – Next Business Day Priority 3 – Next Business Day Priority 3 – Next Business Day Priority 3 – 4 hours
Priority 4 – Next Business Day Priority 4 – Next Business Day Priority 4 – Next Business Day Priority 4 – Next Business Day

BackBox Support Contacts

At BackBox, our global support team takes in your support requests 24 hours a day, 7 days a week.

Support Phone

Support eMail

Support Portal

+1-833-BACKBOX (+1-833-222-5269) support@backbox.com www.backbox.com/support

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