BackBox technical support

Overview
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Support and service when you need it

BackBox is dedicated to providing you with the best support and services possible to meet your network automation needs and requirements.

Architecture design for BackBox implementation

Collateral and technical documentation

Installation and configuration of BackBox

New device addition and backup customization

180+ technology partners

BackBox supports over 1,000 different
device types from the leading security and
network device manufacturers.

View all supported devices

Product downloads

BackBox patch releases contain new features, security improvements, CVE mitigations, and fixes. All settings and configurations are retained during the upgrade process. BackBox Support will encourage customers to be on current releases.

Version 6.5

Patch version Compatible with Release date MD5 Checksum Comments
V6.55.05 Version 6.50.00
and up		 04/11/2022 Release notes 1232e1fa80f71d982c8fec4709b0d0f4 Download patch
V6.50.00
VIDEO		 Version 6.09.02
and up		 06/18/2021 Release notes 88432d17b2e82bc348cc15b29b803db0


2e2fe82818b6cf2a03f3966f15d44ba7		 Important: The OS patch must be uploaded to the File

Repository in the product before upgrading to 6.50.00

Please review the LDAP document here if you are using the BackBox API with LDAP Authentication.
 Download OS patch Download patch
V6.13.02 Version 5.0.462
and up		 09/24/2018 Release notes 41f0aaa6fbdaa778adadc75a4084c26e Use this download path when instructed by BackBox Support. Download patch
  • Patch versionV6.55.05
    • Compatible with Version 6.50.00
      and up
    • Release date 04/11/2022 Release notes
    • MD5 Checksum 1232e1fa80f71d982c8fec4709b0d0f4
    • Comments
    • Download patch
  • Patch versionV6.50.00
    VIDEO
    • Compatible with Version 6.09.02
      and up
    • Release date 06/18/2021 Release notes
    • MD5 Checksum 88432d17b2e82bc348cc15b29b803db0


      2e2fe82818b6cf2a03f3966f15d44ba7
    • Comments Important: The OS patch must be uploaded to the File

      Repository in the product before upgrading to 6.50.00

      Please review the LDAP document here if you are using the BackBox API with LDAP Authentication.
    • Download OS patch Download patch
  • Patch versionV6.13.02
    • Compatible with Version 5.0.462
      and up
    • Release date 09/24/2018 Release notes
    • MD5 Checksum 41f0aaa6fbdaa778adadc75a4084c26e
    • Comments Use this download path when instructed by BackBox Support.
    • Download patch

BackBox Supported Versions

We will support all versions for as long you have a valid maintenance contract. However, we will require you to upgrade if an issue is resolved in a more recent release. In addition, please note that we resolve CVEs in our latest releases as to comply with mitigations to vulnerabilities.

Patch version End of sale End of support
<5x May 2014 December 2017
5.x September 2018 December 2019
6.x June 2022 December 2022
6.5.x Current Version To be determined
  • Patch version<5x
    • End of sale May 2014
    • End of support December 2017
  • Patch version5.x
    • End of sale September 2018
    • End of support December 2019
  • Patch version6.x
    • End of sale June 2022
    • End of support December 2022
  • Patch version6.5.x
    • End of sale Current Version
    • End of support To be determined

Documentation

Support