Gartner calls it the biggest shift in network operations in 20 years, and this Packet Pushers episode explores why. BackBox CEO Rekha Shenoy and VP of Product/Field CTO Irfahn Khimji join to discuss the rise of agentic NetOps — where AI agents handle diagnosis, planning, execution, and rollback — and what it means for the future of the NOC as we know it.
The conversation covers where the industry stands today, what the agentic operations model looks like in practice, how the NOC's role is evolving, and how BackBox is building toward that future with Kilter AI.
Speakers: Rekha Shenoy and Irfahn Khimji
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