In this Heavy Networking episode, BackBox CEO Rekha Shenoy and VP of Product and Engineering Richard Phillips discuss how AI can help NetOps teams do their jobs better while pushing back on the industry's drive toward fully autonomous, self-healing AI.
Rather than following the crowd, BackBox is making a different case: use AI within a system to help teams make better decisions, with transparency at every step. For Rekha and Richard, responsible AI means the AI makes responsible decisions and suggestions, not decisions for you. That requires giving teams real transparency into what the AI is doing — audit logs and traceability that happen automatically and are easy to find, not something bolted on after the fact.
The conversation covers what can go wrong when AI operates without context or control, what human-in-the-loop looks like in practice, and why this more cautious approach gives BackBox a competitive edge.
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