Documents
Privacy Policy
Overview
BackBox Software US, Inc. and BackBox Software, LTD (collectively, “BackBox”) is committed to protecting the personal information we collect about you through our website or through any of our services.
What data do we collect?
BackBox collects personal identification information for sales, marketing, and support purposes including name, email address, and phone number.
How do we collect your data?
You directly provide BackBox with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey, submit a website form, or participate in any of our message boards, or contact us via email.
- Use or view our website via your browser’s cookies.
How will we use your data?
BackBox collects your data so that we can:
- Process your order, manage your account.
- Contact you with special offers on other products and services we think you might like.
If you agree, BackBox will share your data with our partner companies so that they may offer you their products and services.
How do we store your data?
BackBox securely stores sales, marketing, and support-related data within U.S. and European datacenters.
Marketing
If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop BackBox from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at hello@backbox.com.
What are your data protection rights?
BackBox would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
- The right to access - You have the right to request copies of your personal data from BackBox. We may charge you a small fee for this service.
- The right to rectification - You have the right to request that BackBox correct any information you believe is inaccurate. You also have the right to request that BackBox complete any information you believe is incomplete.
- The right to erasure - You have the right to request that BackBox erase your personal data, under certain conditions.
- The right to restrict processing - You have the right to request that BackBox restrict the processing of your personal data, under certain conditions.
- The right to object to processing - You have the right to object to BackBox’s processing of your personal data, under certain conditions.
- The right to data portability - You have the right to request that BackBox transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@backbox.com.
Alternatively, you may submit your request by mail to:
BackBox Software US, Inc.
Attn: Security Review Board
14135 Midway Road, Greenhill Towers, Suite G250,
Addison, TX 75001
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit All About Cookies | Online Privacy and Digital Security.
How do we use cookies?
BackBox uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in.
- Understanding how you use our website.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality - BackBox uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Tracking - BackBox uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The BackBox website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
BackBox keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on July 16, 2025.
How to contact us
If you have any questions about BackBox's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email: privacy@backbox.com
Mailing address:
BackBox Software US, Inc.
Attn: Security Review Board
14135 Midway Road, Greenhill Towers, Suite G250
Addison, TX 75001
Should you wish to report a complaint or if you feel that BackBox has not addressed your concern in a satisfactory manner, you may contact our Security Team at security@backbox.com.